Defective product

Below you will find all the information on what to do when you apply for a warranty. Read this carefully to ensure the warranty application is processed quickly.

Warranty conditions

Car Fantasy guarantees the proper functioning of the products it supplies during the warranty period. The statutory warranty period applies to all products. If a defect occurs in the product during the warranty period (as a result of manufacturing or material errors), it will be repaired or replaced free of charge.

In the event of a warranty case, the product can be returned free of charge. If you contact one of our employees in advance, you will receive a reply number from us with which the product can be returned.

In order to process your warranty as quickly as possible, we ask you to include a copy of the purchase invoice and a fully completed return form.

The warranty is not valid if the defect is caused by a shock or fall, misuse, sand, dust, dirt, moisture or corrosion, leaking batteries, incorrect handling, repairs by unauthorized persons or defects caused by failure to follow the maintenance and safety instructions as stated in the user manual.

The statutory warranty applies to all items that you purchase from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. Some products also have a manufacturer's guarantee. This guarantee does not affect the legal guarantee.

In addition to the above-mentioned legal guarantee, we offer a minimum of one year's guarantee on the items supplied by us. This guarantee does not affect the above-mentioned legal guarantee. This additional guarantee does not apply to chrome and polished parts because they are not resistant to extreme weather conditions.

Reporting your complaint

You can report your complaint to our sales department. (info@carfantasy.nl)

Please state the following with your complaint:

Car Fantasy as a seller is not responsible for the guarantee and will reject the guarantee in the following situations:

The product has not been installed by a specialist company. The installation process must be completed in a specialist service / garage.

The product has been damaged by incorrect installation or because it has been installed with other broken connecting parts. We do not accept claims for products that have been modified and are no longer in their original condition. The product has been used for a purpose other than that specified in the product description.

The buyer has repaired and/or modified the products themselves (including installing HID kits) or repaired and/or modified them by third parties.

The part has been damaged by additional overloading or improper maintenance of the vehicle.

The vehicle has crashed or has suffered damage due to external factors, such as atmospheric, thermal, mechanical or electrical shocks.

The parts show scratches, bumps, bending marks that are not attributable to the manufacturer of the product.

Warranty complaints must be submitted with the following documents:

• Invoice from Car Fantasy;
• Proof that the product was installed in an authorized service garage or copy of the invoice and service report issued by the automatic service garage for the installation process.
• Videos/images (in high resolution) presenting the existing problem.
• Copy of the registration certificate.

E:

Brief description of the problem

Photo of factory labels and/or production code, depending on the product.

Example:

• Photo of back, covers (this only applies to headlights)

* Goods or services found to be defective may not be modified or repaired without the consent of Car Fantasy. Otherwise, the buyer may lose his claims under warranty.

Returning your item

You can drop off most items (maximum 30 kg, 150 litres and/or 80 cm) yourself at a TNT Business point. You will find a TNT Business point near you. You will receive a return receipt with a number on it at the TNT Business point (keep this safe)

Car Fantasy Returns
Archimedesweg 8
6662 PS Elst (GLD)

Do you want to bring your package to TNT Business point? You do not need to make an appointment in advance. Look here for the TNT Business point near you. We advise you to ask for proof of shipment when dropping off the package at the post office.

For a faster processing of your return, we ask you to take care of the following points:

• return the item in as original a condition as possible and undamaged;
• leave all labels and tags on the item as they do not hinder the assessment of the product;
• pack the product in a box or envelope to protect the original packaging if reasonably possible;
• clearly state the address of our customer service;
• enclose a return form for a quick handling of your complaint and to clarify your complaint;
• ask for proof of this when you drop off your package at the post office.

Return it yourself

As an additional service, we also offer you the option of exchanging or returning items that you have purchased in the Shop Online at Car Fantasy in the store in Elst. In the store, you can exchange something for another item. We ask you to bring the delivery note/invoice with you if you want to exchange or return an item in the store.

Items manufactured according to specifications or to the customer's wishes cannot be exchanged or returned.

Processing your complaint

After receiving your complaint, you will receive a message about this by email to the email address known to us.

You will receive a message about the progress of your submitted complaint by email within 14 days of receiving your complaint.

Comments:

* The return form is a supplement and not an exclusion of your statutory rights.
* The above guarantee applies in addition to the statutory rights.

Didn't find an answer to your question? Please contact our customer service.

Return form: (download PDF)